Dear customers,
By ordering our product, registering on our website, or providing us with your personal information in any other way (such as your email, phone number, etc.), you are deemed to have accepted all the terms of our business operations. This also means that you accept the conclusion of a contract for the sale of our products and services in accordance with Article 32 and 33 of the Law on Obligations of the Republic of Serbia. Furthermore, you expressly consent to us informing you about our range, promotions, and product offers via telephone, fax, email, and other electronic means of communication, in accordance with Article 38 of the Consumer Protection Act (please refer to our Direct Marketing Rules for more details).
These are the terms of business under which we deliver or supply our products to you, either via phone or through our website www.downtownwellness.rs.
Please carefully read these terms before ordering our products as they will apply to all your orders. We recommend printing and keeping a copy of these terms for future reference.
By ordering our products, you agree to be bound by these terms. If you do not agree with these terms of business, you should refrain from ordering our products. If you have any questions regarding these terms, please contact us through our contact form before placing your order. Your use of our website and any orders of our products are governed by the complete terms of our business displayed on this site. Please take the time to read them as they contain important provisions that concern you.
Ordering and Acceptance of Orders
These sales terms shall apply to all orders for the supply of products from us to you. You place all orders in accordance with our product offer (you can view our complete product range on our website at www.downtownwellness.rs by clicking on the Price List or Vouchers option. After that, select the service you wish to purchase and click on “Buy” or “Choose Options”, then “Add to Cart”. After clicking on Cart, select “Continue to Payment”) in accordance with these terms.
You cannot place orders on our website if you are under 15 years of age.
You are responsible for the accuracy and completeness of the information entered during registration. If there are any changes to the data you entered during registration, please update your user account as soon as possible.
The customer’s order of products will be treated with absolute discretion on our part. Our acceptance of your order occurs when you receive a message or confirmation on your screen (from the device you placed the order) and also receive an email confirmation, at which point you have entered into a contract with us. Until that moment, we reserve the right to refuse to deliver the product to you without providing any reason.
Please verify during the ordering process that the email address, home address, and phone number you provide are accurate.
Cancellation or Change of Order
If you wish to modify your order, please call our call center at 064/878-54-56 within a reasonable timeframe.
In case of justified cancellation or change of your order, if you have paid for the order by credit or debit card, the reservation of funds from your account will be released within 24 hours of cancelling your order on working days or the next working day, and no money will be deducted from your account.
Please note that any promotions for our products are available for a limited period only, and any changes to your order may mean that such promotions no longer apply.
We will inform you of exceptional circumstances under which we may cancel a confirmed order. You agree that we reserve the right to cancel any order, before or after acceptance, and to inform you promptly of such cancellation.
You will not be obliged to pay for an order that we have cancelled. Any payment made for such an order will be cancelled, or we will reimburse you for the amount paid in the same manner as you paid.
Products
All our products offered are subject to availability, meaning they are not always available for ordering. In such cases, we will offer an alternative for any product that is currently unavailable. If the products you ordered are unavailable, we may offer you a reasonable substitute of products of the same or similar quality and price, or contact you by phone to inquire if you would like to order something else. This may affect the price you pay.
The customer agrees that DOWNTOWN WELLNESS doo will not be responsible for any consequences that the customer or others may have, directly or indirectly, as a result of using our services or products.
The photographs of our products on this website, in our offers, advertisements, promotional materials, etc., as well as at our sales points, are for illustrative purposes only. While we strive to be consistent, the size or appearance of the products in the images in advertisements or offers may slightly vary from the size or appearance of the products you ordered. Therefore, the actual products you ordered and receive may differ from those shown in the photographs.
You can view our complete product range on our website under the “Services” section. In our premises, you can view the featured products on offer.
Transfer of Rights to Product
The risk regarding the ordered products passes to the customer upon delivery, so please verify upon receipt that you have received the desired product. The customer acknowledges that all intellectual property rights in the products belong and will continue to belong to DOWNTOWN WELLNESS, and the customer also undertakes not to infringe any of DOWNTOWN WELLNESS’s intellectual property rights.
The customer agrees that, in case of any dispute, written information about the products provided by DOWNTOWN WELLNESS takes precedence over any oral statements made by DOWNTOWN WELLNESS employees. DOWNTOWN WELLNESS doo will make every reasonable effort to ensure that such written product information is accurate.
Price and Payment
Unless otherwise stated in writing, the prices listed by DOWNTOWN WELLNESS on the website include VAT and all other applicable taxes.
The prices of products will be as stated on the website at the time you confirm the order (by clicking the order button), and such prices are considered valid. We shall not be liable if there is an unintentional technical error resulting in a change in data on the website regarding prices. Similarly, we shall not be liable if you possess advertising or promotional material containing prices that differ from the valid prices on the website, or if you became aware of different prices based on such material.
The prices of our products that you order online or through the call center for delivery to you may differ from the prices displayed in our premises for products you purchase directly in the premises or order online or through the call center. You can view the complete prices of our products on our website by visiting the “Price List” page. Also, when placing specific orders for products through the website, the prices of the specific products you ordered will be clearly displayed.
You can pay using any of the methods listed on the website. If you are paying for an order by credit or debit card, ensure that the card is valid on the day you place the order for the desired product.
We use the services of NLB KOMERCIJALNA BANKA AD BEOGRAD, a reputable financial institution, for payment processing. Our cooperation with NLB KOMERCIJALNA BANKA AD BEOGRAD is governed by a payment services agreement, which thoroughly regulates the rights and obligations of both parties in order to provide payment services.
You agree that we reserve the right to terminate the contract with you if your payment is declined or if we have reasonable grounds to suspect that your payment will be declined at any stage.
You agree that we reserve the right to change the prices of our products, with the obligation to inform you of the new price at the time of ordering.
Limitation of Liability
The customer agrees that DOWNTOWN WELLNESS doo excludes all other liabilities arising from its supply and delivery of products, especially any other damages or losses, directly or indirectly, arising from or in connection with delays beyond the estimated delivery time or date, circumstances beyond DOWNTOWN WELLNESS doo’s control resulting in consequences it could not avoid by implementing reasonable protective measures, or any indirect or unforeseeable loss suffered by the customer or others. In this regard, the customer agrees that they will not have any other claims against DOWNTOWN WELLNESS doo for compensation, and we disclaim liability except for liability under these terms of business. To clarify this provision, in case of delayed delivery of an ordered order, the customer will only have the right to receive such ordered products free of charge, which constitutes compensation, and beyond that, will not have the right to receive another identical order free of charge.
We deliver our products exclusively to individuals and legal entities for private use. You agree not to use any of our products for commercial, sales, or similar purposes, and in this respect, you agree that we will not be liable for any damage or loss suffered by you, loss of job, business interruption, loss of any business opportunity, etc.
If any provision regulating the complete terms of our business is found to be inapplicable or invalid by a court or other state authority, such a decision will not invalidate the remaining provisions, which will remain in full legal force.
Written Communication
Certain regulations stipulate that some information or data we send to you must be in written form. By using the website, you accept that such communication with us will primarily be electronic. We will contact you via email or provide information by posting notices on the website.
If you wish to contact us at any time, you can do so through our contact form on the website.
You agree that in circumstances caused by force majeure, we shall not be liable for any action we fail to perform, any delivery we fail to make, any incomplete or delayed delivery, or any other obligation we fail to fulfill under these terms. Force majeure includes any action, event, occurrence, act, omission, default, accident, and the like that we could not reasonably control, prevent, or avoid, including (but not limited to) the following: a. Strikes, lock-outs, and the like; b. Public gatherings, civil unrest, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or undeclared), or threat of preparation for war; c. Fire, explosion, storm, flood, extreme snow, ice, earthquake, epidemic, or other natural disasters; d. Inability to use railways, ships, aircraft, motor transport, or other means of public or private transport; e. Inability to use public or private telecommunications networks; f. Regulations, ordinances, laws, prohibitions, and similar acts of competent state authorities; or g. Non-performance by suppliers or subcontractors.
Changes to These Terms of Business (Sales)
You agree that we have the right to amend these terms without prior notice. Any changes to these terms will be posted and published on our website. The entire provisions of our business posted on the site at the time of your order will apply to you, unless any change in provisions is required by law or decision of the competent state authority.
Law and Jurisdiction
Any contract or legal transaction arising from these terms of business shall be governed and interpreted in accordance with the laws of the Republic of Serbia, and DOWNTOWN WELLNESS and the customer submit to the jurisdiction of the competent court in Belgrade.