We are committed to respecting the privacy rights of our customers. This privacy policy explains how your personal data is collected, stored, and used when you visit our website.
Our primary goal is to protect your personal information while you are on our site. Through this statement on personal data protection, we want to inform you about the information collected by DOWNTOWN WELLNESS doo during your visit to our website and how it is used.
By accessing our website at www.downtownwellness.rs, you agree that we may collect general information that is not used as personal data (meaning that such information is not registered). Web servers used for this purpose may collect the following data: your Internet service provider’s name, the website from which you visited us, the web pages you visit while on our site, your IP address, and similar information. This information is analyzed anonymously and used solely to improve the attractiveness, content, and functionality of our site.
Please read this privacy policy carefully before you start using our website, as the provisions of this privacy policy will apply to you when using our site. We recommend that you print and keep a copy of this privacy policy for future reference.
By accessing, browsing, and using our site, you confirm that you accept this Privacy Policy and agree to its terms. If you do not wish for your data to be used as described in this Privacy Policy, you should not use our site.
Your use of our site, including any purchase you make, is governed by the complete terms of our business as well as the terms of use of the site, all of which are listed on the site. Please take the time to read them carefully, as they contain important terms and provisions that apply to you.
Who are we?
For the purposes of the Law on Personal Data Protection, your personal data is collected and processed by the company DOWNTOWN WELLNESS doo (DOWNTOWN WELLNESS, Our, We, Us).
What information do we collect?
When you visit our site, you agree that we may collect:
- Information such as your IP address, type and version of your browser, and other anonymous information collected during your use and browsing of our site to help us improve our site and the services we provide to you.
- Your personal information such as name, address, phone number, and email address, when you register on the site or when you order our products.
- In order to process payments, we collect data from your payment cards, including card number, expiration date, and CVV code
The first time you order our product, we will know who you are, and we will be able to link the information we collect about your activities (online, via phone, computer, tablet, etc.) with you.
Personal data is collected only if provided to us during registration, by filling out forms or sending emails, as well as when ordering products or sending other inquiries or requests. These data are collected in accordance with Article 12 paragraph 1 point 3 in connection with Article 14 paragraph 2 point 3 of the Law on Personal Data Protection of the Republic of Serbia. The collected personal data are kept and available on a personal, subject, or other basis within the data collection, and are the responsibility of the data controller. The way in which the database is used and your information collected in the described manner is such that it remains with the company DOWNTOWN WELLNESS doo.
In this regard, by registering on our portal, you, as a customer-user, consent to DOWNTOWN WELLNESS doo collecting and processing the following data (hereinafter: data processing): Your (customer’s) personal data listed in the registration form and data about your (customer’s) orders.
The aforementioned consent for data processing is given for the purpose of acquainting DOWNTOWN WELLNESS with your purchasing habits, for informational purposes, as well as for the purpose of purchasing DOWNTOWN WELLNESS products for the entire duration of registration, as well as for our other needs related to business operations.
As a customer, you are aware that you have the right to withdraw this consent in full at any time. By withdrawing your consent in full, the processing of your data and registration with us will cease.
As a customer, you are aware that you also have the right to partially withdraw this consent for data processing at any time.
As mentioned, the customer has the right to revoke the written consent for the processing of personal data at any time. To do so, simply send an email to our contact email address office@dtw.rs.
What do we do with the information we collect?
The main reason we use such information (your personal data) is to provide you with an excellent product and services for the money you paid, and to inform you about the quality of our products and services, or to provide you with the opportunity to be informed about all additional information related to the company DOWNTOWN WELLNESS doo.
We also use such information to:
- Prepare and deliver your orders and respond to your inquiries;
- Develop and improve our products;
- For statistics, market research, testing and research purposes for managing our website and for our internal operations;
- To improve our website, and to ensure that the content presented on the site is most efficiently applicable to you and your computer, phone, tablet, etc.;
- To notify you of changes to our site or changes to our services;
- For measuring and evaluating the effectiveness of advertising our products;
- To provide you with information about products or services that we believe may interest you (for more information on this, see our direct marketing terms).
You agree that we may retain copies of any correspondence you send us, and we will retain and keep records of your registration and order information. Any personal data you send us and any information from which we can identify you, we will retain and possess in accordance with the Law on Personal Data Protection.
With whom do we share this information?
We will not in any way pass on your personal data to third parties, either we or persons acting on our instructions, we may only share your personal information with our affiliated companies and selected third parties who provide services to us (such as a direct marketing agency), who will use such data only to provide the services we have requested. Companies that we engage in our business on any basis may use your personal data strictly in accordance with our instructions and may not be used for other purposes, except in some cases, but only on the basis of law or at the request of the competent state authority.
Data related to your payment cards (card number, expiration date, and CVV code) are not stored on our servers after the transaction is completed. Your payment card data is transmitted and processed in accordance with strict security standards of NLB KOMERCIJALNA BANKA AD BEOGRAD and in compliance with applicable personal data protection regulations, including the General Data Protection Regulation (GDPR). Our cooperation with NLB KOMERCIJALNA BANKA AD BEOGRAD is governed by a payment services agreement, which thoroughly regulates the rights and obligations of both parties regarding the protection of your payment card data. By this agreement, NLB KOMERCIJALNA BANKA AD BEOGRAD commits to processing your data solely for the purpose of providing payment services and will not use them for other purposes or share them with third parties, except when necessary for payment execution or as required by law.
We also require all persons with whom we cooperate to treat your personal data as confidential and in accordance with all relevant regulations of the Republic of Serbia concerning the protection of personal data.
Where do we store your personal data?
The data we collect from you may be transferred to or stored by selected third parties (e.g., processing data on your payment for ordered products). By entering your personal data, you agree to such transfer, storage, and processing of data. We will take all reasonable steps to ensure that your data is treated as confidential and in accordance with this privacy policy.
We keep your personal data for as long as the service you requested or for which you have given us permission, provided that this is not contrary to the positive regulations on the protection of personal data.
DOWNTOWN WELLNESS doo, as the data controller and the person processing the data, takes technical, personnel, and organizational security measures to protect the information you have made available from unintentional or intentional misuse, loss, destruction, alteration, or access by unauthorized persons. In the case of collecting and processing personal data, information will be transmitted in encrypted form to prevent misuse by third parties. Our data security measures are constantly reviewed in accordance with technical advances.
Unfortunately, transferring information over the Internet is not completely secure. Although we will strive to protect your personal data in all cases, we cannot guarantee the security or secure transmission of any data transmitted to our site or from our site, and any data transfer is at your own risk.
Phishing
Phishing is a term used to describe attempts by someone to steal a user’s personal data or account information. “Phishers” use fake emails that lead users to counterfeit websites where the user, based on such deception, enters their personal information such as credit card numbers, usernames, or passwords, and the appearance of the site creates the illusion that the user is on the desired site. If you receive such messages or someone asks for your password claiming to work for us, please report such situations via our contact form on the site or directly to our company address office@dtw.rs.
How to access or obtain a copy of the data we have collected?
As a customer-user, you have the right to request from the data controller to truthfully and completely inform you about the processing of personal data, to inspect the collected data related to you, to copy them, in accordance with the Law on Personal Data Protection and related regulations. The data controller is obliged to resolve your request for information and inspection without delay, but no later than 15 days from the date of submission of the request.
You also have the right to check, correct, supplement, update, or delete the data that the data controller holds about you, if you consider it outdated or incorrect. To do so, simply send changes to our contact email address or to the person responsible for data processing at the email address office@dtw.rs.
Linking to other sites
You may connect to other sites that are not under our control and over which we have no influence. After leaving our site, you agree that we cannot be held responsible for the protection, privacy, confidentiality, etc., for any information or data you receive from such sites. For more detailed explanation, see our Terms of Use and the section “Links to Other Websites and Applications”.
Changes to Our Privacy Policy
Any adjustments or changes we make to this Privacy Policy will be published on our website, and we recommend checking it periodically. By using our site, you agree that we reserve the right to make appropriate modifications at any time, including in response to changes in regulations. If you have any issues, questions, or suggestions, please contact us with your proposal. Due to the continuous evolution of the Internet, it is necessary to periodically adjust our Privacy Policy.
How to Contact Us
If you have any questions about our Privacy Policy, please contact us at DOWNTOWN WELLNESS doo, Venizelosova 29p, 11000 Belgrade, or email us at office@dtw.rs.